Job Description
We are looking for young talented, customer centric, fresh
graduates from all backgrounds. As a
Telesales/Customer Service Agent, you will
put customers at the center of your day, helping our customers with a range of
products. We will make sure you are fully trained on everything we have to
offer, so you can help our customers find the products that are right for them
and can explain their various features and benefits. You’ll need to be flexible
with your working hours.Building relationships, giving straightforward help, going above and beyond our customers’ expectations are all essential parts of a great service. You will be a true people-person, able to talk to customers in a friendly and welcoming way and can bring the attention to detail.
Please note that this is an entry level position.
(s): Lagos
Function: Customer Service (Supply Chain)
Job Type: Full-Time
Min. Qualification: Bachelors
Min. Years of Experience: 0 - 2 years
Duties will include but not limited to:
• Advising present or prospective customers by answering incoming calls, converting inquiries into sales and making outbound calls.
• Processing customer orders and up-selling products based on identified customer needs.
• Maintaining quality service by following organization standards.
• Contributing to team effort by accomplishing related results as needed
• Being the first point of contact for customers
• Working towards and achieving stretching personal and team objectives
• Identifying how we can best help customers
Required Qualities
Desired Skills• Computer Skills – MS office packages
• Fast and accurate in typing (at least 39 words per minute)
• Dynamic and enthusiastic person with good written and verbal communication skills
• Persuasion and Influencing skills, strong negotiating skills
• Good work organization, time management skills and ability to work under pressure
• Ability to work quickly, methodically and accurately
• Sound interpersonal skills
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