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Job Title: Mobile and Internet Banking Support Officer
Qualification
BA, BSc, HND
Job Field
Banking, ICT
Position Description
It is a service enabling application support office with an overall responsibility of:
Managing Mobile Money and Internet Banking Platforms for optimum performance
Provide 2nd level support for bank branches on Internet and Mobile Banking applications
Proactive designing of solutions to enhance the delivery of services on the two channels
Generation of useful reports from the platform for reporting and troubleshooting.
Troubleshooting reported issues from application, operating system and network perspective and providing evidence of what the issue might be.
Working smoothly with other unit members to resolve issues.
Ensuring that budgets are adhered to and SLAs and OLAs are met;
Keeping abreast of technologies around channels and contribute to channel strategy for existing services around Mobile and internet Banking.
Liaising extensively with external or internal clients on usage and configurations of functionalities,
Training of consumer facing support staff on skills needed to solve most issues on the platform from 1st level
Identifying options for potential solutions and assessing them for both technical and business suitability
Drawing up specific proposals and engagement of vendors for modifications or replacement of systems, modules.
Working closely with developers internal and external vendor and a variety of end users to ensure technical compatibility and user satisfaction
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