Fresh Job at Etisalat Nigeria (Head, Network Performance & Service Assurance)

Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

Job Title: Head, Network Performance & Service Assurance

Location 
Abuja

Job Field
Engineering, Technical, ICT

Job Summary 
Develop and implement performance and quality management strategy and plans, including resources, systems, time scales and financials to support, contribute to and integrate within the organisation's annual business plan and long term strategy.    
     
Principal Functions
Responsible for monitoring network performance to ensure conformance with formulated performance strategy and KPIs
Responsible for Operating and managing all Performance monitoring tools in the Quality of Service.
Responsible for all the Service Assurance Tests on the network
Responsible for Data and IP performance monitoring and reporting
Responsible for delivering all quality of service projects, trials that will improve the performance of EMTS Etisalat Nigeria Network
Provide leadership and guidance to team members and manage subordinates' performance towards the achievement of overall team objectives
Responsible for Benchmark Drive Test and Network Quality Check
Liaise and co-operate with quality management and standards bodies e.g., NCC, Government Departments, etc
Manage all VIP Customer Complaints till resolution
Responsible for defining KPI threshold for Etisalat Nigeria Technical Vendors
Responsible for defining and ensuring implementation of relevant policies, processes, and procedures for quality of service
Monitor and communicate standards created by external bodies and integrate within internal quality management systems.
Ensure proper management and timely implementation of all strategic initiatives within unit
Monitor and Control the Budgetary needs of the unit
Track the best practices for quality of service in the Global telecoms market and advice the Director, Network Architecture, Process & Audit as required
Develop and maintain systems to measure performance against established standards.
Monitor performance in relevant areas according to agreed standards and take necessary action to communicate, advise, assist according to performance levels.
Establish and implement necessary communication strategy for the improvement and awareness of quality issues across all departments.
Plan and manage the team's activities in accordance with agreed budgets and timescales.
Report as necessary on changes in standards internally and externally initiated and on performance against standards.
Liaise with customers and suppliers where impacting, affected by quality issues
Manager inter-functional relations to ensure synergy across the various departmental and Technical functions
Prepare, compile agreed periodic activity and performance reports for the attention of the Director, Network Architecture, Process & audit
Plan and manage the human and material resources of the unit to optimize performance, morale and enhance productivity
Oversee the planning, prioritization and assignment of targets and tasks to the Network  Performance Unit
Perform any other duties as assigned by the Director, Network Architecture, Process& Audit
     
Educational Requirements     
First degree in Engineering or a related field

Experience,Skills & Competencies        
9 to 12 years relevant work experience in the Performance and Quality of Service field with 3 years in a Managerial role.
Network Performance
Service Continuity Management, Monitoring and Control
Telecommunications & Mobile Network Standards & Specifications
Teaming
Communication
Problem Solving
Passion for Excellence
Integrity
Empowering people
Growing people
Team work
Customer Focus

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