Company: Siemens Nigeria Limited
Location(s): Lagos
Specialization: Customer Service
Industry: Energy / Power
Application Deadline: Not Specified
Job Type: fulltime
Job Details
Siemens AG is a German multinational conglomerate company
headquartered in Berlin and Munich. It is the largest engineering company in
Europe. The principal divisions of the company are Industry, Energy,
Healthcare, and Infrastructure & Cities, which represent the main
activities of the company. The company is a prominent maker of medical
diagnostics equipment and its medical health-care division, which generates
about 12 percent of the company's total sales, is its second-most profitable
unit, after the industrial automation division.
Siemens and its subsidiaries employ approximately 380,000
people across nearly 190 countries and reported global revenue of around €76
billion in 2013.
Service / Support Engineer
Job ID 176712
Location: Lagos
Position Objective:
Applications are invited for the position of Field
Application Service / Support Engineer, which has arisen within Customer
Services department of the Digital Factory Business Unit. The position is home
based and the candidate will ideally be based Lagos, Nigeria.
Reporting to the DF CS lead, the successful candidate will
provide a professional and efficient faultfinding, repair and commissioning
service to customers throughout Nigeria.
You will also be expected to participate in Sales activities supporting
planning for the Service business and interactions with key clients. You will
be expected to participate in a standby rota, and therefore a flexible attitude
towards out of hours and weekend working is essential. Some local and
international travel will be required.
What are my responsibilities?
==>Site support including fault rectification &
modification, repair & commissioning on PLC, SCADA and DCS systems;
==>Support of Instrumentation devices (level, flow, radar,
ultrasonic etc);
==>Liaising with Clients & 3rd Parties;
==>Provision of site reports & documentation;
==>Engineering & Design activities;
==>Identification / implementation of software, hardware &
system improvements / rectification;
==>Site assessment and planning for servicing customer
installed base
==>Work under own initiative with minimal supervision and
provide our customers with the highest levels of service possible.
==>Understand the needs of our customers and markets. Build a
relationship & partnerships with our external customers as well as our
internal colleagues.
==>Continuously seek to add value to the services provided.
==>Always aim to achieve first time fixes / solutions leading
to reduced breakdown times and lower costs to the customer.
==>Take full responsibility for Environmental, H&S when on
site and ensure control measures are in place in the field. This will include completion of relevant risk
assessments, method statements and undertake all relevant legislative training
requirements.
==>Ensure the service levels and growth expectations of the
Siemens Service Support and Training Business are met and exceeded.
==>Co-ordinate service activities on customer site, to ensure
compliance with rules/requirements
==>Technically demonstrate and explain issues and solutions
with customers and end users.
==>Technical training of customers on the equipment including
how to operate and perform maintenance tasks.
==>Feedback to relevant team members where issues persist on
site with recommendations of improving product/documentation/Warranty case
going forward with Customer and Business.
==>Provision of 24 hour standby facility (on a rota basis);
==>Provision of a Technical Support facility (on a rota basis).
Job Requirements
Required Experience: 5-7 year(s)
Desired Courses: Electrical/Electronics Engineering
What do I need to qualify for this job?
Applicants should be qualified to HNC, HND, Degree level or
equivalent in Electrical & Electronic Engineering.
5 – 7 years experience in a related industry
Candidates should have sound diagnostic and analytical
skills combined with an in depth knowledge of commissioning and fault finding
of Industrial Automation and Instrumentation systems.
Previous experience of working within a service organization
will be essential as will the experience of working with multi-vendor PLC
systems, SCADA packages, DCS systems, Instrumentation, databases and high level
programming languages.
Knowledge of MES systems or process analytics would be an
advantage.
The successful candidate will be required to work on their
own initiative and as part of a team, with good communication skills and the
ability to liaise confidently with customers in a high-pressure situation.
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